Services We Can Provide For Overseas Orders

Overseas customers account for a large proportion of our customer base.We have rich experience in export orders and know every customer wants their orders to be valued and to be updated regarding the production status.Here are some services we can provide during the order process.

Before Production

• Programs can be added or changed according to customer requirements,such as adding remote control function, voice control function, etc.
• Configurations can be changed, such as power interface, display screen, light source, etc. The change of specific settings needs to determine the model of the lamp.
• For adding LOGO: We provide screen printing/offset printing on the lamp body and outer packaging, which can meet the design needs of customers for logo and packaging.

During Production

• We are in active contact with customers and provide the production schedule, demonstration videos, functional tests, manuals, etc. required by customers at any time.

After-sales Service

• All equipment will be strictly tested before shipment to ensure normal operation. If there is a small probability of after-sales problems, we will definitely pay close attention to such customers who need help. We will discuss with technicians and give customers a solution asap.We’ll provide maintenance instructions and urgently dispatch the parts they need.

Of course, these services are based on fast communication. Many overseas guests not only contact us through our official website’s mailbox, but also use Wechat, Whatsapp, Facebok, Linkedin to keep in touch with us at any time.

So if you have a demand for stage lights like moving heads, effect lights and architectural lighting etc, and meanwhile you value excellent and timely service, please don’t hesitate to contact us.